Refund Policy
Refund Policy
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Last updated: January 27, 2026
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At Zoomers And Me, all of our products are made to order. Please read our refund policy carefully before making a purchase.
All Sales Are Final
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Because our items are custom-made specifically for each order, we do not accept returns or exchanges for reasons such as incorrect sizing, color preference, or change of mind.
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Damaged or Defective Items
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If your item arrives damaged or defective, we’re here to help.
To be eligible for a replacement or refund:
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You must contact us within 7 days of delivery
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Provide clear photos of the issue
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Include your order number
Once verified, we will offer a replacement or refund at no additional cost.
Please note that payment processing fees are non-refundable.
Incorrect Orders
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If you receive the wrong item due to an error on our part, please contact us within 7 days of delivery with photos and your order number. We will correct the issue promptly.
Lost or Delayed Orders
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If your order appears lost in transit or significantly delayed, please contact us so we can investigate with the carrier. Delivery timeframes are estimates and may vary.
Refund Processing
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Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about our Refund Policy or need assistance with an order, please contact us at: